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TAPP Water Filters FAQ

These are the most frequently asked questions that our users ask. If you can't find your answer here, email us to support@tappwater.co

FILTERS
ECOPRO
ESSENTIAL
ShowerPro
CARTRIDGES
INSTALLATION
SHIPPING
WARRANTY
OFFERS
PRICING
SUBSCRIPTIONS
RETURNS
CORONAVIRUS
General questions
Why do you use plastic in your filters?
After analysing the various materials and solutions available, we chose the type of plastic we use because it's the best option in terms of durability (meaning it's also the best in terms of sustainability). At TAPP Water, sustainability is at the heart of everything we do. As well as reducing the number of plastic bottles used by customers who install our filters, we're also perpetually evolving and questioning the choices we make about materials and transport. In short, we're constantly looking at how to ensure that our value chain has the best possible impact on our planet. We know that we still have a long way to go and many challenges to overcome. But we're especially proud of: The materials we use to make the main part of the product (the filter itself) are long-lasting, highly recyclable and free of BPA and phthalates.
  • The materials used in the replaceable part of the product (the cartridges) are mostly naturally occurring and biodegradable, although they aren't treated as such in composting plants.
  • The block of activated carbon inside the cartridge — which is what filters the water — is made of coconut shell. This means that your water passes through a natural, organic material. Why don't we use stainless steel? For the moment, our aim is to create a solution that, in addition to being sustainable and easy to use, is also affordable. It has to be a solution that saves households money when compared with buying bottled water. Making the filter out of stainless steel would create a solution that would only be affordable for a few users, and at TAPP Water we want to make our products affordable for all and to reach as many households as possible to achieve a real impact.
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What’s the filters’ absorption capacity?
Each filter highly effectively removes the chemicals from 1200–1500 liters of water (depending on original water quality), the equivalent of 3 months of average household water usage. We recommend replacing the cartridge after 3 months even if you haven't filtered 1200-1500 liters. This is because the filters become saturated with contaminants over time and there is a risk of bacterial growth after 3 months. This happens with all activated carbon filters.
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What advantages does it have over osmosis?
Reverse osmosis is an amazing technological innovation that converts seawater into drinking water in areas around the world where freshwater is in short supply. It's also highly effective at cleaning contaminated wastewater in industrial settings. It can be a good option for household water under certain circumstances (e.g. kidney failure). However, in most cases mains water is safe to drink, and a high-quality activated carbon tap filter will give you great-tasting drinking water at a lower cost and with less wastage. Here's a comparison table:
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What happens if I don’t have a subscription and my filter breaks within 2 months?
In that case, you're covered by our guarantee. We understand that it can take about 2 weeks before some products are fitted.
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Will it remove my water’s unpleasant taste?
Our filters remove unpleasant tastes and smells, as well as chlorine, microplastics and over 100 other water contaminants. What's more, they maintain essential minerals like calcium, potassium and magnesium.
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What should I do if I’m not sure if the filter is compatible with my tap?
Our system is compatible with 95% of round taps with threaded spouts (which is what the filter attaches to). It isn't compatible with round taps with extendible hoses, or with any of the following models:
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How does the activated/granulated carbon filter process work?
Activated carbon filters are capable of working miracles, or near enough. They successfully remove contaminants and unpleasant smells and tastes from tap water. But how do they work and do you need one? Here's a simple overview of how active carbon filters work, what they remove and the limitations.
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Which contaminants does it remove?
Based on our testing and research, the 5-stage removes 100+ potential substances from tap water and reduces more than 30 others. Here’s an overview of what it filters and the reduction efficiency.
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Can I filter hot and cold water with my filter?
It's not advisable to use the filter with hot water. The materials in the replacement cartridge's housing aren't designed to withstand high temperatures and may melt. If you need hot water, simply twist the lever and use the water without filtering it.
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Are the filters easy to install and use?
Yes, really easy. Installing the filter takes less than a minute — simply screw it onto the tap nozzle. Installation is explained in detail here.
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How does TAPP Water compare with bottled water?
Bottled water is no healthier or safer than tap water. What's more, plastic water bottles' value chain has a massive environmental footprint. Find out more.
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How do I know if my filter is working?
All TAPP Water products are tested and certified according to strict independent lab standards and NSF specifications you can see the lab results.
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How does the subscription model work?
Your annual subscription consists of a first delivery of the housing and 4 cartridges that will give you 12 months of filtered water. Remember, you have to change the cartridge every 3 months to maintain water quality. At the end of the 12 months, your subscription will automatically renew. That means you'll receive 4 new cartridges for €59 a year after having made the first purchase. One week before your subscription renewal is due we'll send you an email reminder with the option of cancelling or suspending your subscription.
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Does it remove limescale? / Does it remove calcium?
Filter cartridges effectively minimize limescale concentration. How? Basically there are two methods a)     remove the calcium and magnesium ions from the water, so that calcium and magnesium carbonates cannot form b)     prevent calcium and magnesium ions from forming calcium and magnesium carbonates. Method A: Water softeners using e.g. ion exchange resins, swap the calcium ions for sodium ions. This is why the water becomes salty. Water softeners typically separate out the calcium and magnesium ions as waste water. Method B: TAPP Water Our proprietary limescale inhibitor forms a complex with inorganic contaminants and prevents them from forming hard scale, staining, etc. It forms a protective coating of insoluble mineral scale in the coffee maker, tea kettle, water pitchers, etc. The positive thing is that Calcium and Magnesium does not get reduced and the water doesn’t taste salty. On the negative side you may still have some white grains/bubbles in the water from the Calcium and Magnesium ions.
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Will the filter work in the area where I live?
TAPP Water filters are designed to provide tasty clean tap water from public water sources. This means most tap water in Europe and North America as well as many other countries. If you are uncertain please check our water quality database for Spain or contact us. Our blog also provides information about tap water in many places around the world.
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Is filtered water safe for babies?
As parents, we all want what's best for our babies. Two of TAPP Water's co-founders recently became parents, and they spent a lot of time researching this issue before coming to a decision. You can read their findings and conclusions in this article.
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The filter removes fluoride?
TAPP Water filters reduce up to 80% of Fluoride. Fluoride is the result of water passage through rocks. Fluoride comes from fluorine, which is a common, natural, and abundant element. Fluoride is naturally present at low concentration in most fresh and saltwater sources, as well as in rainwater, particularly in urban areas. At its normal rate of 0.7-1.2 ppm, Fluoride reduces teeth cavities. Excessive exposure to fluoride has been linked to a number of health issues such as bone disease and parathyroid gland damage. The MAL is 4 mg/L for Europe and the US.
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How much do the cartridges cost?
The pack of two replacement cartridges (providing filtered water for 6 months) costs €39. The pack of four replacement cartridges (providing filtered water for 12 months) costs €59. The pack of two for TAPP 1 replacement cartridges (providing filtered water for 6 months) costs €34.
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Why should we stop buying bottled water? Isn’t it safer and better tasting?
It's safe and healthy to drink, and also much cheaper than bottled water. Tap water in Europe and North America is subject to regular and rigorous controls. TAPP Water filters remove substances found in distribution networks (like heavy metals in areas with old pipes), as well as chlorine, which can often make water taste unpleasant. What's more, filtered tap water is more environmentally friendly than bottled water. Bottled water's CO2 footprint comes not only from its production, but also from its transport and distribution. And finally, but no less importantly, TAPP Water filters make life so much easier, as you no longer have to carry heavy bottles of water home from the supermarket.
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Does it remove microplastics?
Yes, the activated carbon block with its 1–2 micron mesh removes all microplastics found in tap water so far. Visit this blog article for more information.
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What advantages does it have over filter pitchers?
Few things are as annoying as being thirsty and going to the kitchen to get water, only to find that someone has forgotten to fill the filter pitcher. TAPP Water users never have that bother, however, because their filtered water comes straight from the tap. And it comes out instantly, with the ability to choose between filtered and non-filtered water with just the turn of a small switch. Our tap water filter lasts 3 times as long, filters 15 times as much water, and uses advanced technology to eliminate even microplastics and heavy metals. Because of this, the water tastes much better. In addition, our annual subscription is cheaper than the most popular filter pitchers. And with filter pitchers, the cartridge has to be changed every month. Here's a comparison table:
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Can I drink the tap water in Spain?
Yes, at least 99.5% of all public tap water in Spain is safe to drink according to international water quality standards. But there are issues such as taste, odor chlorine by-products, nitrates microplastics and local pipe contaminants. Therefore "safe" public tap water may not be safe for infants, pregnant women and people with health conditions. A high quality water filter such as TAPP Water will prevent all of these issues and always provide tasty clean tap water. Read more about tap water in Spain.
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Do I need to remove the filter if I want unfiltered water?
No, you don't need to remove the filter. All you need to do is twist the little lever on the side of your filter to switch between filtered and unfiltered water.
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General questions
How does the annual subscription model work?
Our goal is to make things easy for you, which is why we offer two annual subscription models. The only difference between them is the length of the initial subscription. Here are the details: - If you purchase a 12-month filtered water subscription you'll receive a filter and four replacement cartridges. As each cartridge lasts for 3 months, this subscription model guarantees you filtered water for an entire year. Fantastic, no? One year after your first purchase we'll send you a pack of 4 new cartridges to give you filtered water for another year. Here's an example: Laia purchases a 12-month filtered water subscription on 01/01/19. She receives a filter and 4 replacement cartridges (giving her 12 months of filtered water). One year later, on 01/01/20, we send her 4 new cartridges so that she has filtered water for another year. As regards the prices, the 12-month filtered water subscription costs €6.58/month (based on a single payment of €89).
  • Twelve months later, the pack of 4 cartridges providing water for another entire year only costs €59.
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How do I dispose the cartridges?
Our filters are not biodegradable or compostable. However, they are made of highly recyclable plastic and other materials that remain inert in nature and do not bioaccumulate. Click here to see how to dispose your filter cartridge to recycle it and help to preserve the environment.
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How do I use the manual reminder on the EcoPro?
The top of the filter is provided with a series of numbers (one per month of the year) and lines (one per week of the month). You can use these to mark when you last changed your filter. This will make it easier for you to remember when you need to change your filter (generally after 3 months). Enjoy uninterrupted filtered water with EcoPro!  
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How big is the EcoPro filter?
EcoPro filter measure 12.4 x 7.4 x 10.9 cm. They weigh approximately 363 g.
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What are filters made of?
The materials we use in our filters reflect our commitment to sustainability, quality and durability. The cartridge housing is made of ABS and PC plastic, which is free of BPA and phthalates and is manufactured from natural raw materials. The carbon block found inside the cartridge housing and which filters your water is made of coconut shells (70%) — which biodegrade in CO2 and water — and UHMW (30%) — which is inert and stable and doesn’t accumulate in marine life. Our product also contains two small silicone parts that hold the carbon block in place to ensure maximum filter efficiency. These parts decompose in amorphous silica, carbon dioxide and water.
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General questions
How do I dispose of my Essential cartridges?
Once your cartridge has expired, you should dispose of it at your nearest recycling point so the components can be properly separated. If you haven't got a recycling point nearby, you can put it in the household waste.
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How big is the Essential filter?
The filter's dimensions are 4.3′′x 5′′ x 2.8′′ (11cm x 13cm x 7cm). It weighs around 0.8lbs (375g).
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General questions
Where can I buy the shower filter?
You can buy shower filters and replacements directly from Amazon: Shower filter Shower filter cartridges This article lists the contaminants it removes.
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All filters
How often do I have to change the replaceable cartridge?
Our filters highly effectively remove the chemicals from 1200–1500 litres of water (depending on original water quality), the equivalent of 2–3 months of average household water usage. We recommend replacing the cartridge after 3 months even if you haven't filtered 1200-1500 litres. This is because the filters become saturated with contaminants over time and there is a risk of bacterial growth after 3 months. This happens with all activated carbon filters.
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How do I change the replaceable cartridges?
Changing your filter cartridge is easy. This link shows you how.
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How much do the cartridges cost?
The pack of two replacement cartridges (providing filtered water for 6 months) costs €39. The pack of four replacement cartridges (providing filtered water for 12 months) costs €59. The pack of two for TAPP 1 replacement cartridges (providing filtered water for 6 months) costs €34.
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Why do I have to change the cartridge every 3 months?
Because the quality of your water and the efficiency of the filter’s filtration capacity can only be guaranteed for a usage capacity equivalent to 3 months. Our quality parameters for filtering substances and contaminants are above 95% in most cases (depending on the type of contaminant it is higher, for instance, with chlorine filtration efficiency is at 99%). The filtration of contaminants such as pesticides and herbicides, VOCs, and microplastics don’t meet our quality parameters after 3 months of usage. If you use your cartridge beyond 3 months, filtration efficiency will decay below our minimum standards. Besides the mentioned absorption and efficiency aspects, also keep in mind that carbon is an organically based material that provides a breeding ground for microorganisms on which bacteria can multiply over time. These bacteria build up behind the filter and contaminate the water in the pipe system. This is normal for all activated carbon filters, regardless of whether you live alone or with many people, or if the filter hasn’t been used for some time. A quick reminder in case you don't use the filter for a couple of days: flush for 30 seconds before consumption to avoid bacteria intake. If you’d like to learn more about how our filtration works, click below.  See more
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The filter removes fluoride?
TAPP Water filters reduce up to 80% of Fluoride. Fluoride is the result of water passage through rocks. Fluoride comes from fluorine, which is a common, natural, and abundant element. Fluoride is naturally present at low concentration in most fresh and saltwater sources, as well as in rainwater, particularly in urban areas. At its normal rate of 0.7-1.2 ppm, Fluoride reduces teeth cavities. Excessive exposure to fluoride has been linked to a number of health issues such as bone disease and parathyroid gland damage. The MAL is 4 mg/L for Europe and the US.
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How can I check my filter’s status?
Create an account on our website to access MyTAPP. MyTAPP is a free service that allows TAPP Water customers to:
  • Monitor filter status and receive alerts when it's time to change the cartridge.
  • View your savings and your positive impact on the environment.
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All filters
Are the filters easy to install and use?
Yes, really easy. Installing the filter takes less than a minute — simply screw it onto the tap nozzle. Installation is explained in detail here.
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Can I remove the filter from one tap and fit it to another?
Yes, of course you can safely remove the filter from one tap and fit it to another one! What's more, you can do it as often as you need — when you move house, when you go on holiday, etc. You can take your TAPP Water filter with you when you travel and even use it in hotels!
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What should I do if I’m not sure if the filter is compatible with my tap?
Our system is compatible with 95% of round taps with threaded spouts (which is what the filter attaches to). It isn't compatible with round taps with extendible hoses, or with any of the following models:
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Do you install the filter?
Installation is easy, there’s no need for a plumber. You can fit your TAPP Water filter yourself in just two easy steps: 1. Unscrew the tap nozzle (remove the aerator). 2. Screw the filter onto the tap. Here you can see more information.
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I need an adapter
To identify the adapter you need, it is important that you fill out the following questionnaire. In this way we can identify which adapter is compatible with your tap and thus send you a new one.
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General questions
Which countries do you deliver to?
We ship our products to: Spain (peninsula, Balearic Islands), Italy, Germany, Austria, Belgium, Bulgaria, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, the United Kingdom, Czech Republic, Romania and Sweden. For the moment, we don't ship to the Canary Islands from our website. We're looking for a local distributor to take our filters to the Canary Islands in the near future. Are you a distributor located in the Canary Islands, or do you know somebody who might be interested in a sustainable, affordable and easy-to-use product like TAPP Water? If so, we'd love to hear from you. Please fill in this form.
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What is your shipment and delivery protocol during the Covid-19 state of emergency?
TAPP Water is still making home deliveries. We know that the current situation is far from easy, which is why at TAPP Water we're keen to give you free, safe delivery so you can enjoy pure water without having to leave home. You know you can count on us! Our trusted delivery partner is Zeleris. Their delivery staff will avoid all direct contact to preserve everybody's health. We tell you everything here.
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How much does delivery cost?
It's free!
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Which countries do you not deliver to?
For sale and distribution of our products in countries where we're not present yet, please fill in this form.
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How long does it take to arrive?
If the delivery address is in Spain, it'll take 1–3 working days. If the delivery address is outside Spain, it'll arrive in 3–7 working days. If your order is taking longer to arrive than estimated, send us the tracking number and we'll be glad to help.
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Where’s my order? / Delivery details
We'll send you an order confirmation, and the courier will send you a tracking code once your order has been processed. To check the status of your order, you can enter this tracking code on the transport company's website. Once your order has been shipped, delivery times are as follows: - Standard: 1–3 working days in Spain, and 3–7 days in other countries and the Canary Islands. - All deliveries require a signature. - Deliveries can't be made to transport agencies, PO Boxes or hotels. - Deliveries can't be made on Saturdays, Sundays or public holidays. - Delivery cost: Free delivery - Countries: We ship our products to: Spain (peninsula and Balearic Islands), Italy, Germany, Austria, Belgium, Bulgaria, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania and Sweden. For customs reasons, deliveries to the Canary Islands require you to fill in your ID card number alongside the delivery address. Terms and conditions apply Any questions? Our support team is here to help you: support@tappwater.co
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General questions
What guarantee do your products come with?
With an annual subscription, you have a lifetime guarantee. That means your filter is covered for as long as you’re a customer. If you haven't yet purchased an annual subscription, you're still covered by a guarantee, but in this case it's for 1 year. Click here for information about our product guarantee.
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How does the annual subscriptions’ lifetime guarantee work?
With an annual subscription, you have a lifetime guarantee. That means your filter is covered for as long as you’re a customer. If you haven't yet purchased an annual subscription, you're still covered by a guarantee, but in this case it's for 1 year. In the unlikely case that your product needs replacing during an active Annual Subscription, TAPP Water will replace it free of charge provided you follow the product return instructions. Annual subscriptions are active from the date of purchase or renewal of the 12-month subscription. (For example: “12-month Pack with Annual Subscription” purchase date: 12 April 2019. Active Annual Subscription period: from 12 April 2019 to 11 April 2020). Annual Subscriptions with a status of “paused” are included. In these cases, the active Annual Subscription period is simply extended for the amount of time the Annual Subscription maintains this status (a maximum of 3 months). Users who cancel their Annual Subscription forfeit the right to the lifetime guarantee 12 months from the date of purchase.
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Is your product defective? This is the TAPP Water guarantee
All of our products pass strict quality control tests before they are sent to our customers. We offer a guarantee on all our products, with the length of the guarantee depending on the type of product:
  • Annual Pack with Subscription: Lifetime guarantee provided that the subscription is ongoing.
  • Starter Pack/3 months: 1 year guarantee
  • Replacement cartridges: 1 year guarantee
A summary of the TAPP Water guarantee conditions can be found below. In the event of any discrepancy between this summary and the EULA, the EULA shall prevail. Local consumer protection laws may provide additional guarantees. The TAPP Water guarantee does not in any way limit the rights you may have in accordance with these regulations. The TAPP Water guarantee covers material and manufacturing defects for any TAPP Water product for the stated period of time from the date of purchase on the TAPP Water website or the date of purchase at a TAPP Water direct sales stand. TAPP Water does not guarantee that its products will:
  • operate without interruption
  • be free of faults or defects
If you have a valid claim under the TAPP Water guarantee and have returned the product according to the established procedure, we will replace the defective product at no cost. If we determine that the problem is not covered by the TAPP Water guarantee, we will notify you and inform you of the available service or replacement options. The guarantee period will not be extended if the product is replaced. The guarantee does not cover defects caused by customers. This applies particularly to cases of inappropriate use, improper handling or unauthorised attempts at repairs, especially:
  • problems due to external causes, such as accidents, misapplications or misuse;
  • use that does not comply with TAPP Water product instructions;
  • problems caused by the use of third-party accessories, pieces or components.
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What happens if I don’t have a subscription and my filter breaks within 2 months?
In that case, you're covered by our guarantee. We understand that it can take about 2 weeks before some products are fitted.
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General questions
What is TAPPHero+?
We want to reward your loyalty! If after 12 months of filtered water you're still happy with us, your annual subscription will be upgraded to TAPPHero+ status. How does it work? 1st year: your subscription will cost either €89, for which you'll receive the filter and 4 cartridges giving you 1 year of filtered water (each cartridge lasts 3 months). 2nd year: on your first annual subscription renewal we'll give you the equivalent of 1 month of free water in the form of a €4.90 discount. So, you'll pay €54.10 instead of €59. 3rd year onwards: as from your second annual subscription renewal we'll reduce the price by €1 every year that you stay with us (up to a maximum of 10 years). In other words, your first renewal will cost €54.10 (instead of €59), your second renewal will cost €53.10, your third renewal €52.10 and so on every year that you stay with us!
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Bicing discount
If you're a Bicing user we've got some good news for you. You're entitled to a 15% discount on all product purchases made via our office or website (www.backup.tappwater.com). To take advantage of the discount, you simply have to send a photo of your membership card to support@tappwater.co, making sure your member number is clearly visible. We'll then send you a 15% discount code for you to use in our online store.
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Discounts and coupons
Sign up for our newsletter to receive information about the promotions and discount coupons available. You can find the subscription box at the bottom of our webpage (in the footer) in the section "SUBSCRIBE TO OUR NEWSLETTER". All you need to do is enter your email address. You can also find discount coupons on our website in the banner below the menu.
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If I begin with the Starter Pack (1 filter and 1 cartridge) and later decide to switch to the Pack 4 (4 cartridges for 1 year of filtered water), can I still benefit from the TAPPHero+ programme?
If you decide to switch to the Pack 4 (1 subscription + 4 cartridges), we'll lower the price by discounting €1 every year that you stay with us. In other words, if you choose the Pack 4 subscription at €59 now, your subscription will be renewed in 12 months' time for €58. And the price will drop by €1 every year that you stay with us.
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The price of my annual subscription has changed. Why is that?
At TAPP Water, we reward loyalty. Our current customers are the first to enjoy the new benefits of our filtered water subscription. If you already have an annual subscription, you'll soon see the advantages of our TAPPHero+ programme, which is retroactively applied to your subscription. Annual subscription pack customers: a) I'm in my first subscription year: Congratulations! We'll give you a month's free water in the form of a €4.90 discount on your first annual renewal. In other words, on your next renewal you'll pay €54.10 instead of €59. Then, from the next year onwards (i.e. on your second renewal), we'll lower the price by €1 every year. That means that your first renewal will cost €54.10 (instead of €59), your second renewal will cost €53.10, your third renewal €52.10 and so on for every year that you stay with us (up to a maximum of 10 years). b) I've been subscribed for two or more years: Congratulations! We'll give you a month's free water in the form of a €4.90 discount and we'll discount €1 from your next renewal. In other words, on your next renewal you'll pay €53.10 instead of €59. Then, from the next year onwards (i.e. on your third renewal), we'll lower the price by €1 every year. That means that your second renewal will cost €53.10, your third renewal will cost €52.10, your fourth renewal €51.10 and so on for every year that you stay with us (up to a maximum of 10 years). Starter Pack customers who later switched to a subscription: a) I'm in my first subscription year Congratulations! We're going to lower the price of your annual subscription by €1 a year. On your next renewal, you'll pay €58 instead of €59. Then, from the next year onwards (i.e. on your second renewal), we'll lower the price by €1 every year. That means that your first renewal will cost €58 (instead of €59), your second renewal will cost €57, your third renewal €56 and so on for every year that you stay with us (up to a maximum of 10 years). b) I've been subscribed for two or more years: Congratulations! We're going to lower the price of your annual subscription by €1 a year. On your next renewal you'll pay €57 instead of €59. Then, from the next year onwards (i.e. on your third renewal), we'll lower the price by €1 every year. That means that your second renewal will cost €57 (instead of €59), your third renewal will cost €56, your fourth renewal €55 and so on for every year that you stay with us (up to a maximum of 10 years). Any questions? Have these changes been applied to your subscription? Contact us and we'll review your case: support@tappwater.co
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General questions
The price of my annual subscription has changed. Why is that?
At TAPP Water, we reward loyalty. Our current customers are the first to enjoy the new benefits of our filtered water subscription. If you already have an annual subscription, you'll soon see the advantages of our TAPPHero+ programme, which is retroactively applied to your subscription. Annual subscription pack customers: a) I'm in my first subscription year: Congratulations! We'll give you a month's free water in the form of a €4.90 discount on your first annual renewal. In other words, on your next renewal you'll pay €54.10 instead of €59. Then, from the next year onwards (i.e. on your second renewal), we'll lower the price by €1 every year. That means that your first renewal will cost €54.10 (instead of €59), your second renewal will cost €53.10, your third renewal €52.10 and so on for every year that you stay with us (up to a maximum of 10 years). b) I've been subscribed for two or more years: Congratulations! We'll give you a month's free water in the form of a €4.90 discount and we'll discount €1 from your next renewal. In other words, on your next renewal you'll pay €53.10 instead of €59. Then, from the next year onwards (i.e. on your third renewal), we'll lower the price by €1 every year. That means that your second renewal will cost €53.10, your third renewal will cost €52.10, your fourth renewal €51.10 and so on for every year that you stay with us (up to a maximum of 10 years). Starter Pack customers who later switched to a subscription: a) I'm in my first subscription year Congratulations! We're going to lower the price of your annual subscription by €1 a year. On your next renewal, you'll pay €58 instead of €59. Then, from the next year onwards (i.e. on your second renewal), we'll lower the price by €1 every year. That means that your first renewal will cost €58 (instead of €59), your second renewal will cost €57, your third renewal €56 and so on for every year that you stay with us (up to a maximum of 10 years). b) I've been subscribed for two or more years: Congratulations! We're going to lower the price of your annual subscription by €1 a year. On your next renewal you'll pay €57 instead of €59. Then, from the next year onwards (i.e. on your third renewal), we'll lower the price by €1 every year. That means that your second renewal will cost €57 (instead of €59), your third renewal will cost €56, your fourth renewal €55 and so on for every year that you stay with us (up to a maximum of 10 years). Any questions? Have these changes been applied to your subscription? Contact us and we'll review your case: support@tappwater.co
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If I begin with the Starter Pack (1 filter and 1 cartridge) and later decide to switch to the Pack 4 (4 cartridges for 1 year of filtered water), can I still benefit from the TAPPHero+ programme?
If you decide to switch to the Pack 4 (1 subscription + 4 cartridges), we'll lower the price by discounting €1 every year that you stay with us. In other words, if you choose the Pack 4 subscription at €59 now, your subscription will be renewed in 12 months' time for €58. And the price will drop by €1 every year that you stay with us.
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What’s the benefit of an annual subscription if I only want one filter?
You get a better deal. If you opt for the annual subscription you'll pay less than €8 a month for your water over the first year, and that sum will drop to just €5 a month from the second year onwards. As well as being the cheapest way of filtering your tap water, it's also the most practical and convenient.
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Request invoice
If you're ordering the filter for a company and would like a personalised invoice, contact us at support@tappwater.co and we'll send you one.
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Order not accepted / Subscription renewal not accepted
Please check your payment method details in MYTAPP. The card associated with your account may have expired. Send any questions you may have to support@tappwater.co.
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How much does the filter cost?
The filter cost €59 for 3 months and €89 for the first 12 months.
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What is TAPPHero+?
We want to reward your loyalty! If after 12 months of filtered water you're still happy with us, your annual subscription will be upgraded to TAPPHero+ status. How does it work? 1st year: your subscription will cost either €89, for which you'll receive the filter and 4 cartridges giving you 1 year of filtered water (each cartridge lasts 3 months). 2nd year: on your first annual subscription renewal we'll give you the equivalent of 1 month of free water in the form of a €4.90 discount. So, you'll pay €54.10 instead of €59. 3rd year onwards: as from your second annual subscription renewal we'll reduce the price by €1 every year that you stay with us (up to a maximum of 10 years). In other words, your first renewal will cost €54.10 (instead of €59), your second renewal will cost €53.10, your third renewal €52.10 and so on every year that you stay with us!
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Are there any additional charges or costs?
No, none, because we don't like hidden additional costs either. The only thing you pay for is what we send you. And delivery is free of charge.
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How much do the cartridges cost?
The pack of two replacement cartridges (providing filtered water for 6 months) costs €39. The pack of four replacement cartridges (providing filtered water for 12 months) costs €59. The pack of two for TAPP 1 replacement cartridges (providing filtered water for 6 months) costs €34.
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General questions
How does the subscription model work?
Your annual subscription consists of a first delivery of the housing and 4 cartridges that will give you 12 months of filtered water. Remember, you have to change the cartridge every 3 months to maintain water quality. At the end of the 12 months, your subscription will automatically renew. That means you'll receive 4 new cartridges for €59 a year after having made the first purchase. One week before your subscription renewal is due we'll send you an email reminder with the option of cancelling or suspending your subscription.
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Can I cancel my subscription?
You can cancel your subscription for any reason and at any time. All you need to do is log into your MyTAPP account and click on "Cancel my subscription". We'd love you to stay with us, but if you decide to leave we won't make it difficult.
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How does the annual subscription model work?
Our goal is to make things easy for you, which is why we offer two annual subscription models. The only difference between them is the length of the initial subscription. Here are the details: - If you purchase a 12-month filtered water subscription you'll receive a filter and four replacement cartridges. As each cartridge lasts for 3 months, this subscription model guarantees you filtered water for an entire year. Fantastic, no? One year after your first purchase we'll send you a pack of 4 new cartridges to give you filtered water for another year. Here's an example: Laia purchases a 12-month filtered water subscription on 01/01/19. She receives a filter and 4 replacement cartridges (giving her 12 months of filtered water). One year later, on 01/01/20, we send her 4 new cartridges so that she has filtered water for another year. As regards the prices, the 12-month filtered water subscription costs €6.58/month (based on a single payment of €89).
  • Twelve months later, the pack of 4 cartridges providing water for another entire year only costs €59.
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The price of my annual subscription has changed. Why is that?
At TAPP Water, we reward loyalty. Our current customers are the first to enjoy the new benefits of our filtered water subscription. If you already have an annual subscription, you'll soon see the advantages of our TAPPHero+ programme, which is retroactively applied to your subscription. Annual subscription pack customers: a) I'm in my first subscription year: Congratulations! We'll give you a month's free water in the form of a €4.90 discount on your first annual renewal. In other words, on your next renewal you'll pay €54.10 instead of €59. Then, from the next year onwards (i.e. on your second renewal), we'll lower the price by €1 every year. That means that your first renewal will cost €54.10 (instead of €59), your second renewal will cost €53.10, your third renewal €52.10 and so on for every year that you stay with us (up to a maximum of 10 years). b) I've been subscribed for two or more years: Congratulations! We'll give you a month's free water in the form of a €4.90 discount and we'll discount €1 from your next renewal. In other words, on your next renewal you'll pay €53.10 instead of €59. Then, from the next year onwards (i.e. on your third renewal), we'll lower the price by €1 every year. That means that your second renewal will cost €53.10, your third renewal will cost €52.10, your fourth renewal €51.10 and so on for every year that you stay with us (up to a maximum of 10 years). Starter Pack customers who later switched to a subscription: a) I'm in my first subscription year Congratulations! We're going to lower the price of your annual subscription by €1 a year. On your next renewal, you'll pay €58 instead of €59. Then, from the next year onwards (i.e. on your second renewal), we'll lower the price by €1 every year. That means that your first renewal will cost €58 (instead of €59), your second renewal will cost €57, your third renewal €56 and so on for every year that you stay with us (up to a maximum of 10 years). b) I've been subscribed for two or more years: Congratulations! We're going to lower the price of your annual subscription by €1 a year. On your next renewal you'll pay €57 instead of €59. Then, from the next year onwards (i.e. on your third renewal), we'll lower the price by €1 every year. That means that your second renewal will cost €57 (instead of €59), your third renewal will cost €56, your fourth renewal €55 and so on for every year that you stay with us (up to a maximum of 10 years). Any questions? Have these changes been applied to your subscription? Contact us and we'll review your case: support@tappwater.co
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What’s the benefit of an annual subscription if I only want one filter?
You get a better deal. If you opt for the annual subscription you'll pay less than €8 a month for your water over the first year, and that sum will drop to just €5 a month from the second year onwards. As well as being the cheapest way of filtering your tap water, it's also the most practical and convenient.
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What does the annual subscription include?
With an annual subscription you'll always have access to high-quality drinking water. The first carton includes the filter and 4 cartridges. Each cartridge has a 3-month service life. You'll get a renewal email towards the end of your subscription. Unless you cancel it, your subscription will be automatically renewed and we'll send you the second carton with another 4 cartridges to give you access to high-quality drinking water for another 12 months. It's that simple.
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How does the annual subscriptions’ lifetime guarantee work?
With an annual subscription, you have a lifetime guarantee. That means your filter is covered for as long as you’re a customer. If you haven't yet purchased an annual subscription, you're still covered by a guarantee, but in this case it's for 1 year. In the unlikely case that your product needs replacing during an active Annual Subscription, TAPP Water will replace it free of charge provided you follow the product return instructions. Annual subscriptions are active from the date of purchase or renewal of the 12-month subscription. (For example: “12-month Pack with Annual Subscription” purchase date: 12 April 2019. Active Annual Subscription period: from 12 April 2019 to 11 April 2020). Annual Subscriptions with a status of “paused” are included. In these cases, the active Annual Subscription period is simply extended for the amount of time the Annual Subscription maintains this status (a maximum of 3 months). Users who cancel their Annual Subscription forfeit the right to the lifetime guarantee 12 months from the date of purchase.
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What is TAPPHero+?
We want to reward your loyalty! If after 12 months of filtered water you're still happy with us, your annual subscription will be upgraded to TAPPHero+ status. How does it work? 1st year: your subscription will cost either €89, for which you'll receive the filter and 4 cartridges giving you 1 year of filtered water (each cartridge lasts 3 months). 2nd year: on your first annual subscription renewal we'll give you the equivalent of 1 month of free water in the form of a €4.90 discount. So, you'll pay €54.10 instead of €59. 3rd year onwards: as from your second annual subscription renewal we'll reduce the price by €1 every year that you stay with us (up to a maximum of 10 years). In other words, your first renewal will cost €54.10 (instead of €59), your second renewal will cost €53.10, your third renewal €52.10 and so on every year that you stay with us!
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If I begin with the Starter Pack (1 filter and 1 cartridge) and later decide to switch to the Pack 4 (4 cartridges for 1 year of filtered water), can I still benefit from the TAPPHero+ programme?
If you decide to switch to the Pack 4 (1 subscription + 4 cartridges), we'll lower the price by discounting €1 every year that you stay with us. In other words, if you choose the Pack 4 subscription at €59 now, your subscription will be renewed in 12 months' time for €58. And the price will drop by €1 every year that you stay with us.
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General questions
What’s your returns policy?
Click here to view our returns policy.
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I got my order wrong
Don't worry, we're here to help. If you like, you can return the product to our offices and ask for your money back so that you can then purchase the right product.
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Can I return products that I bought somewhere other than the backup.tappwater.com website?
No, we only accept returns of products bought from www.backup.tappwater.com or from our sales stands in shopping centres. If you want to return a product that you bought somewhere else (from Amazon or another online or offline store), contact the vendor directly for information about their returns policy.
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Do you accept returns?
Yes, of course. Because we believe you’ll love your new water — just like the rest of our TAPP Water users — we give you 45 days to make any type of return. For more information about our returns policy, click here.
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What happens if my filter breaks?
With an annual subscription, you have a lifetime guarantee. That means your filter is covered for as long as you’re a customer. If you haven't yet purchased an annual subscription, you're still covered by a guarantee, but in this case it's for 1 year. For more information, click here to view our returns policy. And click here for information about our product guarantee.
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Are returns free of charge?
We want to give you the best possible service. We're a small company and don't yet have a system in place that allows us to make all returns free of charge. This means that we can only reimburse the cost of some returns. For more information about our returns policy, click here.
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General questions
Can coronavirus be transmitted by tap water?
According to the research currently available, coronavirus can't be transmitted by tap water. Prepare yourself by getting in basic supplies and a high-quality water filter. Coronavirus isn't transmitted by bottled water unless you share it or reuse the bottle. More information is available in this blog article.
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What is your shipment and delivery protocol during the Covid-19 state of emergency?
TAPP Water is still making home deliveries. We know that the current situation is far from easy, which is why at TAPP Water we're keen to give you free, safe delivery so you can enjoy pure water without having to leave home. You know you can count on us! Our trusted delivery partner is Zeleris. Their delivery staff will avoid all direct contact to preserve everybody's health. We tell you everything here.
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Rohan Marley Filter Water Bottle Launch
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